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Coronavirus/COVID19 - arrangements to minimise the spread of the virus

To reduce the risk caused by a coronavirus (COVID-19) outbreak, we have established an Incident Management Team who are monitoring the situation on a daily basis. They are following advice from Public Health England and the NHS and have developed a plan to minimise the spread of the virus by reducing face to face contact wherever possible.

In late February, the Group  introduced Phase 1 of the plan which included increased cleaning of communal areas in offices, buildings and accommodation including Extra Care and Independent Living Schemes where a large proportion of customers are considered to be vulnerable. Staff have been provided with detailed information about hygiene measures and preventative steps to avoid contamination. Information has been made available to customers through the website, social media, information screens and by post and phone for those who are not digitally engaged.

Phase 2 of the plan will be put in place from Monday 16 March 2020. This will involve the closure of reception areas to members of the public and a reallocation of resources so that services are maintained for vulnerable customers.

Customers have been asked to provide information if they display the symptoms of coronavirus or are self isolating.

Emergency repairs, essential safety works (such as gas and electrical checks) and Care and Support24 visits will continue. The monitoring of telecare alarms through amica24 will remain unaffected, with a robust plan in place to deal with emergency calls. 

Routine repair requests will be prioritised but external repair works will be carried out as planned where possible.

The Community Housing Group will be continuously reviewing the plans and will provide further information and advice as the situation evolves.